Giftyz App

Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Our Privacy Policy

Our TOCs and Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Last Updated on October, 1, 2025

1. Service Description

Giftyz is a gifting platform that enables users to create wishlists, collect monetary contributions from friends and family, and facilitates the purchase and delivery of gifts through third-party retailers such as Amazon. Giftyz does not own or stock products and acts solely as a facilitator.

Giftyz will act as an intermediary to facilitate refunds and returns strictly in accordance with the policies of the retailer from which the product was purchased. Giftyz does not guarantee acceptance of any refund or return request.

2. Third-Party Retailer Disclaimer

Giftyz purchases products from third-party retailers on behalf of users. All product descriptions, prices, availability, shipping, warranties, and returns are controlled by the retailer and subject to their terms and policies. Giftyz is not responsible for changes, delays, or disputes related to retailer services.

3. Gift Contribution Handling

Users may contribute funds toward the purchase of gifts listed in other users’ wish lists. Contributions are pooled until the total cost of the selected gift is reached. Once a gift is fully funded, Giftyz will proceed in one of the following ways, depending on the role of the third-party retailer and the terms of our agreements with them:

Gift Card Issuance

• Where required by retailer marketplace rules (e.g., Amazon) or by our agreements, Giftyz will issue a retailer-specific digital gift card (such as an Amazon Gift Card or another approved retailer gift card) for the funded amount.

• The gift card will be delivered electronically to the recipient’s registered email address or via their Giftyz account, allowing the recipient to purchase the desired gift directly from the retailer.

• This method ensures compliance with marketplace policies prohibiting unauthorized reselling.

Direct Purchase and Delivery

• If permitted by our agreements with the third-party retailer, Giftyz may purchase the gift directly on behalf of the recipient and arrange for delivery to the address they provide.

• This method will only be used when retailer terms explicitly allow such transactions.

If the intended gift becomes unavailable or its price changes before full funding is reached:

• The recipient may choose to apply the collected amount toward a different item by receiving a gift card of equal value from a retailer of their choice, or (if permitted) by selecting another item for direct purchase and delivery.

If a gift is not fully funded within the designated funding period:

• The collected contributions will be converted into a credit points in the wallet for the recipient for the total amount collected, unless otherwise specified in writing.

All contributions and transactions are subject to Giftyz’s Terms of Service, Payment Processing Terms, and all applicable retailer compliance requirements.

4. Refunds & Returns

a)⁠ ⁠Purchases Fulfilled by Third-Party Retailers

When a gift is purchased directly from a third-party retailer on behalf of the recipient:

• The purchase is subject to the refund and return policy of the retailer.

• Any request for return, exchange, or refund will be handled according to the retailer’s terms, timelines, and conditions.

• Giftyz will assist the recipient in coordinating with the retailer but cannot override or alter the retailer’s policy.

b)⁠ ⁠Gifts Provided via Gift Cards

When a gift is provided in the form of a digital or physical gift card (including Amazon Gift Cards or other retailer-specific gift cards):

• Non-Refundable: Gift cards cannot be refunded, returned, or redeemed for cash, except where required by law.

• Non-Exchangeable: Gift cards cannot be exchanged for other cards, products, or services once issued.

• Non-Transferable: Gift cards cannot be reassigned to another recipient after issuance.

• Lost or Stolen Cards: Giftyz and the issuing retailer are not responsible for lost, stolen, or unauthorized use.

• No Price Adjustment: Once issued, the value of the gift card cannot be changed due to price fluctuations or promotions.

• Saudi Arabia Compliance: In line with local retail practices, gift cards are non-returnable, non-cancellable, and non-refundable, except where the law requires a refund of small unused balances.

c).⁠ ⁠Items Excluded from Returns

Certain items are not eligible for returns, exchanges, or refunds:

1. Digital Products & Services: Gift cards, store credit, digital codes, and downloadable content.

2. Personalized or Custom-Made Items: Engraved, embroidered, printed, or made-to-order items.

3. Perishable Goods: Food, beverages, flowers, or items with short shelf life.

4. Health & Hygiene Products: Cosmetics, skincare, fragrances, underwear, swimwear, and medical supplements once opened.

5. Intimate or Personal Use Items: Earphones, jewelry, or items that come into direct contact with the body once packaging is opened.

6. Clearance, Final Sale, or Promotional Items: Items marked “final sale” or sold at promotional discounts with “no return” notice.

7. Used, Damaged, or Missing Components: Items not returned in their original condition, packaging, or missing parts/accessories.

8. Time-Sensitive Event Items: Tickets, event passes, or occasion-specific merchandise after the event date.

d)⁠ ⁠Legal Compliance

All refunds and returns—whether for physical goods or gift cards—will be processed in accordance with:

• Applicable local laws in Saudi Arabia.

• Retailer marketplace rules and the terms of agreements with those retailers.

5. No Guarantees on Product Quality or Delivery

Giftyz does not guarantee the quality, functionality, or timely delivery of any products listed within the app. Issues related to defective, late, or undelivered items must be directed to Giftyz support, who will act as an intermediary with the retailer.

6. User Consent for Proxy Ordering

By using Giftyz, users authorize the platform to act on their behalf to place orders using their collected funds. This includes providing recipient shipping information to the retailer for order fulfillment.

7. Payment Processing

All monetary contributions are processed securely via third-party payment processors. Giftyz does not store full credit card data. Users agree to the terms and conditions of these processors when making payments.

8. Order Placement Timing

Giftyz aims to place orders within 24–72 hours of a gift being fully funded. In case of pricing changes, stock issues, or other complications, Giftyz reserves the right to notify the user and suggest alternatives or issue refunds.

9. Changes and Availability

Giftyz reserves the right to modify, delay, or cancel the facilitation of any order if a product becomes unavailable, significantly changes in price, or the retailer’s service is disrupted.

10. Limitation of Liability

Giftyz shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the platform, including but not limited to delays, lost packages, or product defects caused by third-party retailers.

11. Dispute Resolution

In the event of a dispute, users agree to first contact Giftyz customer support to attempt resolution. If unresolved, disputes shall be handled under the laws of Saudi Arabia and any legal action shall be subject to the jurisdiction of courts in Saudi Arabia.

12. Account Security and Responsibility

Users are responsible for maintaining the confidentiality of their account credentials. Giftyz is not responsible for losses resulting from unauthorized use of user accounts.

13. Age Requirements

Users must be at least 13 years old to use Giftyz. Users under 18 must use the app under supervision of a parent or legal guardian.

14. Modifications to the Terms

Giftyz reserves the right to update these Terms of Service at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.

15. Gift Cancellation Policy

a. Before Full Funding:
Users may cancel a gift listing at any time before it has been fully funded. In such cases:
- All contributions will be refunded to the original contributors’ payment methods or as Giftyz wallet credits, depending on the contributor’s choice minus applicable processing fees.
- Refunds may take 14 business days depending on the payment processor.

b. After Full Funding but Before Order Placement:
If the gift has been fully funded but the order has not yet been placed:
- The gift owner may request cancellation within a 6-hour grace period.
- Upon cancellation, contributions will be refunded in full, minus any payment processing fees.
- After the grace period, Giftyz cannot guarantee cancellation and reserves the right to proceed with the order.

c. After Order Placement:
Once the gift order has been placed with the retailer (e.g., Amazon), cancellation is no longer possible via Giftyz.
- In such cases, standard return policies of the retailer will apply.
- Giftyz will assist in initiating a return or refund only after the product is delivered, subject to the retailer’s rules.

d. Cancellation by Giftyz:
Giftyz reserves the right to cancel a gift order or contribution campaign in cases of:
- Product unavailability,
- Technical or pricing errors,
- Suspicion of fraudulent activity.

In such cases, all collected funds will be returned to the contributors in full.

16. Mandatory Pre‑Contract Information & Invoicing

Prior to completing any order, Giftyz will clearly present key information such as: product details, total price (including delivery, fees, and applicable taxes), shipping terms, and refund policies. An itemized invoice will be issued following contract formation.

17. Advertising & Representation Compliance

Giftyz guarantees that all product promotions and listings are accurate, not misleading, and only utilize trademarks or logos we have rights to. Any advertising within the app clearly identifies the service provider and our contact details.

18. Privacy & Data Retention Limits

Giftyz collects and retains users' personal data strictly for transactional purposes. Any use beyond that will require express user consent. We implement strong technical and administrative measures to protect personal data. In case of a breach, we will notify relevant authorities within 72 hours.

19. User Privacy Protection Measures

Data Collection Transparency

We are committed to being transparent about the information we collect, how we use it, and with whom we share it. Users will be notified whenever personal data is collected, and consent will be obtained where required.

Data Minimization

We only collect personal information that is necessary for the core functionality of the app, and we avoid collecting any unnecessary data.

User Control Over Data

Users have full control over their personal data and may request access, correction, deletion, or transfer of their data at any time.

Data Sharing & Third Parties

We do not sell or rent user data. We may share limited data with trusted third-party providers only to the extent necessary to provide the Giftyz service.

Encryption and Data Security

We employ advanced encryption standards to safeguard user communications and stored data. All personal information is encrypted both in transit and at rest.

Account Security

Users are responsible for maintaining the confidentiality of their login credentials. We recommend using strong passwords and enabling two-factor authentication where available.

Cookie and Tracking Policy

We use cookies and similar technologies to enhance user experience. Users may opt out of non-essential tracking via their browser or app settings.

Age Restrictions & Parental Consent

Users under the age of 13 (or the local age of digital consent) must have parental permission to use the platform.

Breach Notification Policy

In the event of a data breach that may compromise user privacy, we will notify affected users and regulators in accordance with applicable data protection laws.

Compliance with Data Protection Laws

We comply with applicable data protection regulations, including but not limited to the Personal Data Protection Law (PDPL) in Saudi Arabia and the GDPR where relevant.

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